Administration
Support
Contact hello@teaflask.com for product questions, help with your organization, or Enterprise enquiries.
Contact the right team
| Topic | |
|---|---|
| Product help and Enterprise | hello@teaflask.com |
| Security vulnerabilities | security@teaflask.com |
| Privacy and data requests | privacy@teaflask.com |
| Contracts and legal notices | legal@teaflask.com |
See Vulnerabilities for security disclosure guidance.
Report a problem
Include:
- Your organization name and User ID, which you can copy from Settings > Account.
- What you expected, what happened, and the steps to reproduce it.
- The exact error message, approximate time, and relevant document or conversation link.
- Whether the problem occurs in the dashboard, Playground, or installed assistant.
Do not include passwords, secret API keys, or identity tokens. Administration troubleshooting covers common billing, access, and integration problems.
Support and Enterprise
Free includes community support. Enterprise support channels and any response-time commitments are agreed in your contract.
To discuss Enterprise, email hello@teaflask.com or choose Talk to us under Settings > Billing > Plan. See Billing for plan information and SSO for SAML setup once Enterprise access is enabled.