Contact [**hello@teaflask.com**](mailto:hello@teaflask.com) for product questions, help with your organization, or Enterprise enquiries.

## Contact the right team

| Topic                       | Email                   |
| --------------------------- | ----------------------- |
| Product help and Enterprise | <hello@teaflask.com>    |
| Security vulnerabilities    | <security@teaflask.com> |
| Privacy and data requests   | <privacy@teaflask.com>  |
| Contracts and legal notices | <legal@teaflask.com>    |

See [Vulnerabilities](/vulnerabilities) for security disclosure guidance.

## Report a problem

Include:

- Your organization name and **User ID**, which you can copy from **Settings > Account**.
- What you expected, what happened, and the steps to reproduce it.
- The exact error message, approximate time, and relevant document or conversation link.
- Whether the problem occurs in the dashboard, Playground, or installed assistant.

Do not include passwords, secret API keys, or identity tokens. [Administration troubleshooting](/troubleshooting-administration) covers common billing, access, and integration problems.

## Support and Enterprise

Free includes community support. Enterprise support channels and any response-time commitments are agreed in your contract.

To discuss Enterprise, email [**hello@teaflask.com**](mailto:hello@teaflask.com) or choose **Talk to us** under **Settings > Billing > Plan**. See [Billing](/billing) for plan information and [SSO](/sso) for SAML setup once Enterprise access is enabled.